The Socially Conscious Landlord

Maria Miccoli

Consultant - Problem Solver - Change Advocate

Maria Miccoli is an Executive Management Professional and Consultant with over 20 years proven track record of successfully completing and exceeding goals in technology, research, project management, and real estate fields including property management. Maria has earned numerous awards in many of her endeavors.

For Property Management and Technology consulting, please contact Maria Miccoli at maria@thesociallyconsciouslandlord.com

Professional Experience

Software and Web Designer/Consultant

• *Created web portals in music, auctions, business, project management, television industries.
• *Consulted with businesses on web based project management and office solutions.
• *Converted refusals and salvaged client relationships through negotiations.
• *Set policies to create consistent and efficient procedures in collections.
• *Written and negotiated contracts successfully.
• *Public speaking “Branding and Technology” through the Edmonton Chamber of Commerce.
• *Domain, hosting and web design reseller.
• *Html, XML, Podcasting, Javascript, Flash, PHP
• *Graphics Designer and photographer

Residential Property Manager

• *Supervising, and management of site managers for all self managed multi-family sites in Canada (including AB, BC, SK, and assist with the ON property).
• *Manage relationships with vendors, and contractors, request quotes and negotiate for better rates .
• *Found ways to cut corporate spending without cutting operational quality.
• *Negotiated better supply rates by requesting contractor’s discounts and transporting supplies and labor (paint, flooring, appliances) from lower cost areas to higher cost areas saving up to 60% on supplies and 40% on labor.
• *Created and maintained a real time web based property management system to streamline renovations, repairs, inventory, etc and reduce duplicate invoicing and costs.
• *Created a series of site manager’s Memos for training and policy to improve staff performance.
• *Created company wide tenant communication memo to improve landlord/tenant relationships.
• *Created property evaluations forms to standardize quality control of apartment complexes.
• *Created a social service referral program for site managers to use for financially strapped tenants.
• *Streamlined collection letters and eviction notices to HQ for safety and improved results.

Condominium Property Manager

• *Supervise building superintendents, building operators, contractors and staff to
  ensure that work has been satisfactorily completed and approve invoices.
• *Coordinate with condominium boards and attend condominium board meetings.
• *Record, write and prepare minutes and distribute accordingly.
• *Propose and discuss possible renovations or improvements with property owners.
• *Handle tenant and owner concerns such as parking, heating, maintenance, security, insurance, and the enforcement of rules, regulations and by-laws.
• *Regularly inspect each property and ensure that properties are properly maintained.
• *Obtain quotes or bids from contractors for repairs, renovations or maintenance.
• *Prepare budgets and monthly financial statements.
• *Administer and maintain records of damage and condominium fees.
• *Collect condominium fees, prepare caveats for outstanding condominium fees.
• *Prepare reports on topics such as energy management and upgrading options.
• *Write and prepare newsletters and correspondence for owners, tenants and board members.
• *Prepare marketing packages and make presentations to potential clients.

Residential & Commercial Property Manager

• *Supervising, and management of all staff for all of the residential and commercial buildings.
• *Manage relationships with vendors, contractors, city officials, courts to meet requirements.
• *Found ways to cut corporate spending without cutting operational qualitySet up a green policy, set up recycling centers at every property and energy saving options whenever possible as well as a donation program for unused items saving dumping fees.
• *Created and maintained a real time web based property management system to streamline renovations, repairs, inventory, etc and reduce duplicate invoicing and costs.
• *Created a welcome package for new tenants to create a sense of community and retention.
• *Created a resident manager’s training and policy manual to improve staff performance.
• *Created a maintenance staff policy manual to improve performance and limit liability.
• *Created company wide tenant communication memo to improve landlord/tenant relationships.
• *Created property evaluations forms to standardize quality control of apartment complexes.
• *Reduced crime at properties by working with the Police Crime Free Certification.
• *Worked with Social Services to intercept on behalf of victims of crime and domestic abuse.

Resident Manager for High Rise Complex

• *Converted Park Square Apartments to a luxury community for busy professionals.
• *For the first time at location, maintained 100% occupancy for duration of management.
• *Created a business and marketing plan to improve conditions and increase profits.
• *Managed relationships with vendors, contractors, city officials, bailiffs to meet requirements.
• *Motivated staff and contractors to perform ahead of schedule with improved results.
• *Successfully attracted targeted tenant professionals reduced evictions, & increased collections.
• *Successfully reduced vandalism, eliminated theft and worked closely with security & police.
• *Set up the annual summer Western Style BBQ and personally planned & cooked for all tenants.

Real Estate Broker - Business Owner

• *Barnet Bank Top 50 referral agents for Central Florida
• *Worked with landlords, tenants and buyers in the luxury home markets
• *Written and negotiated contracts successfully for clients.
• *Consulted with companies to improve their locations, revenues and collections.
• *Converted refusals and salvaged client relationships through effective negotiations.

Real Estate Sales Professional

• *Top 21 for Southeast Region
• *Worked as a buyer’s agent in the luxury and foreclosure markets.
• *Written and negotiated contracts successfully for clients.
• *Consulted with companies to improve their locations and revenues.
• *Converted refusals and salvaged client relationships through negotiations.
• *French translator for clients thus received referrals from competitors.

Walt Disney World

• *Golden Voices Award-Walt Disney World
• *Sold luxury Disney hotel accommodations in Florida and California as well as packages.
• *Upgraded clients calling in for specials to all inclusive packages.
• *Promoted to several departments including HRGAS, and the Disneyland info line.
• *Volunteered as a Disney CRO Newsletter writer and created a childcare informational bulletin.
• *Trained incoming personnel who in turn excelled in their position.
• *Converted refusals and salvaged client relationships through negotiations.

Education

• *Alberta Real Estate Training Institute 2008
• *Edmonton Police Crime Free Certification 2008
• *S.W. Texas State University (Psychology/Sociology)
• *IFREC (FL Real Estate Salesperson and Broker Education)
• *Century 21 (Effective Financing and Investment Analysis)